Delivering Superior Service

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"An outstandíng compendium of thought leadership on the many issues facing the converging telecom, média and entertaínment Industries. A 'must read' for those organizations and individuals who wish to succeed ín this new, dynamic marketplace." Rich Nespola /Chairman and Chief Executive Officer The Management Network Group, Inc. "The global telecom industry is changing faster than ever as convergence becomes reality. This book is essential reading for anyone wanting to prosper ín that whirlwind." Keith Willetts / Chairman and Chief Executive Officer TeleManagement Forum "Max Speur's chapter on the directories space sums up clearly and concisely where the industry challenges are at and what needs to be addressed to take it successfufly into the future." John Coates / Chief Financial Officer Sensis Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The... Tovább

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"An outstandíng compendium of thought leadership on the many issues facing the converging telecom, média and entertaínment Industries. A 'must read' for those organizations and individuals who wish to succeed ín this new, dynamic marketplace." Rich Nespola /Chairman and Chief Executive Officer The Management Network Group, Inc. "The global telecom industry is changing faster than ever as convergence becomes reality. This book is essential reading for anyone wanting to prosper ín that whirlwind." Keith Willetts / Chairman and Chief Executive Officer TeleManagement Forum "Max Speur's chapter on the directories space sums up clearly and concisely where the industry challenges are at and what needs to be addressed to take it successfufly into the future." John Coates / Chief Financial Officer Sensis Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address the challenges Communications Service Providers (CSPs) face and recommendations for resolving them. EDS believes CSPs can offer a superior customer experience and build customer loyalty by going to markét with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.
If your company Is a Communications Service Provider (CSP) in need of reshaping its business model and IT environment, then you have the right book in your hands. This book is a compilation of viewpoint papers written by EDS leaders serving the communications industry. The contributors come from across the globe and have tapped a deep well of experiences to bring you their view on challenges in the industry and how to address them. This book is a must-read, "how to" guide for transforming your enterprise. | EXCERPT "Why We Wrote This Book We had one major goal in mind when we created this book. We wanted to present our Consolidated views on how you, as a Communications Service Provider (CSP), can reshape your business to achieve three fundamental goals: • Systematic cost containment • Superior customer experience • Sustainable revenue growth and customer loyalty The book evolves around two overarching themes: how the CSP can transform toward a future state and how the CSP can balance the three goals mentioned above." Vissza