Moderating Usability Tests

Fülszöveg

HUMAN-COMPUTER INTERACTION Moderating Usability Tests: Principles & Practices for Interacting Joseph S. Dumas, User Experience Consultant Beth A. Loring, Director Bentley College Design and Usability Center Moderating Usability Tests removes the mystery and provides practical advice on how to get the most out of research. Invaluable to students learning about usability testing for the first time, professionals newly charged with evaluating products, and even old hands looking to refine and improve their technique. - Arnold (Arnie) Lund, User Experience Director, Microsoft No one who has not already been well trained should attempt to conduct usability testing without first reading this book cover to cover, and viewing all the excellent videós the authors provide. - Deborah J. Mayhew, Deborah J. Mayhew & Associates Usability testing has been thoroughly studied and documented-except for how moderators effectively interact with the test participants who provide the critical usability... Tovább

Fülszöveg

HUMAN-COMPUTER INTERACTION Moderating Usability Tests: Principles & Practices for Interacting Joseph S. Dumas, User Experience Consultant Beth A. Loring, Director Bentley College Design and Usability Center Moderating Usability Tests removes the mystery and provides practical advice on how to get the most out of research. Invaluable to students learning about usability testing for the first time, professionals newly charged with evaluating products, and even old hands looking to refine and improve their technique. - Arnold (Arnie) Lund, User Experience Director, Microsoft No one who has not already been well trained should attempt to conduct usability testing without first reading this book cover to cover, and viewing all the excellent videós the authors provide. - Deborah J. Mayhew, Deborah J. Mayhew & Associates Usability testing has been thoroughly studied and documented-except for how moderators effectively interact with the test participants who provide the critical usability data. Increasingly, new and experienced moderators alike need training materials and a set of guiding principles to turn to. Moderating Usability Tests is the single source for this information. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices-both practical and ethical-for moderating successful usability tests. Usability professionals, students, and novices can alsó see these principles in action in the authors' lab videós (.www.mkp.com/moderatingtests). The videós demonstrate good and poor interaction, and include a panel of testing experts' commentary on why certain techniques succeed or fail. Features Presents the ten "golden rules" to maximize every session's value Offers targeted advice on how to maintain objectivity Discusses the ethical conslderations that apply in all usability testing Explains how to reduce the stress that participants often feel Considers the special requirements of remote usability testing Demonstrates good and bad moderating techniques with laboratory videós available at www.mkp.com/moderatingtests Vissza