Fülszöveg
Reviews of the first edition:
1 think it's fantastici it wiil make a big impact on tiie manager wiio can actuaiiy use it.' Professor Tliomas V Bonoma, Harvard Business Sciiooi
'Tiiis book is aimed at the reflecthre practitioner who wants to get things done Jhe book is rich in practical exampies from the author's own experience and research/
Professor Evert Gummesson, University of Stockhoim
ln his new pragmatic and practitioner-oriented book Nigei Piercy provides usable insights and advice on how to establish, develop, deihrer and sustain long-term customer satisfaction which can be the only guaranteed road to survival and success, i will use the book myself both as an educator and a senior manager/company director.'
Professor Michael J Baker, Unhrersily of Strathclyde
'This book is creative, original, punchy, practical, challenging, thought-provoking, actionable and a very enjoyable read to boot.'
Professor Malcolm McBonald, Cranfield School of Management
Ihere are too...
Tovább
Fülszöveg
Reviews of the first edition:
1 think it's fantastici it wiil make a big impact on tiie manager wiio can actuaiiy use it.' Professor Tliomas V Bonoma, Harvard Business Sciiooi
'Tiiis book is aimed at the reflecthre practitioner who wants to get things done Jhe book is rich in practical exampies from the author's own experience and research/
Professor Evert Gummesson, University of Stockhoim
ln his new pragmatic and practitioner-oriented book Nigei Piercy provides usable insights and advice on how to establish, develop, deihrer and sustain long-term customer satisfaction which can be the only guaranteed road to survival and success, i will use the book myself both as an educator and a senior manager/company director.'
Professor Michael J Baker, Unhrersily of Strathclyde
'This book is creative, original, punchy, practical, challenging, thought-provoking, actionable and a very enjoyable read to boot.'
Professor Malcolm McBonald, Cranfield School of Management
Ihere are too many books on marketing theory and too few on how to change the culture of a company to make it market responsive. Nigei Piercy's book is pragmatic and has the whiff of battle and the real world about it.' Sir John Harvey-Jones, former Chairman, Id pic
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