OS X Lion Support Essentials - Student Workbook

Fülszöveg

The Apple-Certified Way to Learn
Lion 101: OS X Support Essentials 10.7 is a hands-on course that provides an in-depth exploration of managing and troubleshooting OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of Mac systems. The course is a combination of lectures and hands-on case study exercises that provide practical, real-world experience. You will learn the troubleshooting process and how to become more efficient with available tools and resources. You will also learn OS X Lion features in-depth including how to find additional information and how to prepare for the Apple Certified Support Professional (ACSP) 10.7 certification.
This class is for help desk specialists, technical coordinators, service technicians, and others who support Mac users; technical support personnel in businesses that use Macs for general productivity or creative design; and technical... Tovább

Fülszöveg

The Apple-Certified Way to Learn
Lion 101: OS X Support Essentials 10.7 is a hands-on course that provides an in-depth exploration of managing and troubleshooting OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of Mac systems. The course is a combination of lectures and hands-on case study exercises that provide practical, real-world experience. You will learn the troubleshooting process and how to become more efficient with available tools and resources. You will also learn OS X Lion features in-depth including how to find additional information and how to prepare for the Apple Certified Support Professional (ACSP) 10.7 certification.
This class is for help desk specialists, technical coordinators, service technicians, and others who support Mac users; technical support personnel in businesses that use Macs for general productivity or creative design; and technical coordinators or power users who manage networks of computers running OS X Lion, such as teachers and technology specialists who manage classroom networks or computer labs. About the Author
About the Author Gordon Davisson has spent over 20 years working with Apple hardware and software and designing and implementing networking solutions. He is currently a consultant and instructor teaching multiple Macintosh and OS X classes. An Apple Certified System Administrator, Gordon has been an Apple Certified Trainer since 2002. In addition to sharing his knowledge through online forums and discussion boards, he has contributed to several books including Mac OS X System Administration Reference, Volume 1 and Mac OS X Support Essentials vl 0.6.
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