Six Sigma

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What the Business World Is Saying About Six Sigma
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"[Six Sigma] is the most important initiative GE has ever undertaken it is part of the genetic code of our future leadership." —Jack Welch, CEO, GE ^
"We've taken the difficult but basic Six Sigma skill of reducing defects and applied it to every business process, from inventing and commercializing a new product all the way to billing and collections after the product is delivered. Just as we think
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we've generated the last dollar of profit out of a business, we uncover new ways to harvest cash as we reduce cycle times, lower inventories, increase output, and ; reduce scrap.The results are better and more competitively priced products, more ^ satisfied customers who give us more business, and improved cash flow."
—Larry Bossidy, CEO, AlliedSignal
"The [Six Sigma] Breakthrough Strategy gives new structure to the tools we already had. Structure has been the key element missing in Polaroid's drive for quality. i keep... Tovább

Fülszöveg

What the Business World Is Saying About Six Sigma
il
"[Six Sigma] is the most important initiative GE has ever undertaken it is part of the genetic code of our future leadership." —Jack Welch, CEO, GE ^
"We've taken the difficult but basic Six Sigma skill of reducing defects and applied it to every business process, from inventing and commercializing a new product all the way to billing and collections after the product is delivered. Just as we think
(
we've generated the last dollar of profit out of a business, we uncover new ways to harvest cash as we reduce cycle times, lower inventories, increase output, and ; reduce scrap.The results are better and more competitively priced products, more ^ satisfied customers who give us more business, and improved cash flow."
—Larry Bossidy, CEO, AlliedSignal
"The [Six Sigma] Breakthrough Strategy gives new structure to the tools we already had. Structure has been the key element missing in Polaroid's drive for quality. i keep telling my people that the Breakthrough Strategy cookbook tells us how to use time-tested ingredients in new ways .For us, the results from the Breakthrough Strategy have been quick and powerful." —Mike Hart, Black Belt engineer, Polaroid
"Mikel Harry's irmovation of Breakthrough Strategy has taken quality into America's boardrooms. While Dr. Deming's theory of profound knowledge built management awareness and Dr. Juran's trilogy helped to establish the foundation of a solid quality 'science,' Dr. Harry has demonstrated how to make theory become practice at companies like Motorola, ABB, AlliedSignal, and GE."
—Gregory Watson, President, American Society for QuAimr
US $27.50 / $42.00 CAN
ISBN 0-385-i,9i,37-8
52750
9780385494373
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riiL' extraordinary brcaivllinnigh managcmcni program—heralded b\ CIl:. Motorola, and AllifdSignal—that is sweeping corporate America with its unprcccdcnicd ability to achiex e superior linancial results.
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ix Sigma is ihe most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improN cnicnts in bottom-line prolitabilit) for companies of any size.The darling of Wall Street, it has become the manira of I'ortLine 500 boardrooms around the world because il works.
W'liat is Six Sigma? It is tirst and foremost a business process that enables companies lo increase profits dramatically by streamlinijig operations, improving qualit)'. and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional qualit)' programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: !t provides specific methods to re-create the process itself so that defects are never produced in ti.w first place.
Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma—fewer tiian one defect per 3.4 million opportunities—the cost of quality drops to less than I percent of sales.
This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it sa\ed a billion dollars in just two years—money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, l-ord, Nokia,

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Texas Instrunu ius. Canon. Hitachi, I.ockhccd Martin, Anicrican Hxpicss. loshiba. l)uPont,and Poiaroitl haw cmharlccd on corporate-wide Six Sigma programs.
Six Sigma should be of paramount importance lo e\ery iorward-tliinkin^ executive and manager determined lo make tlieir company world-class in tlieir industry.
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MIKEL HARRY is the founder and chief executive officer of ihe Six Sigma Academy, Inc. He was one of the original architects of Six Sigma while working at Motorola in the 1980s. He later served as corporate vice president at Asea, Ikown. Bovcri, Ltd. He received his B.S. and M.A. in leciinology at I3all State University, and a l^h.D. at Arizotia State LInivcrsity.


RICHARD SCHROEOER is president of the Six Sigma Academy. A former vice president at Motorola, he joined Mikel Harry in creating the academy Today, Mikel Harry and Richard Schroeder implement Six Sigma programs al major corporations throughout the w(M-ld. In 1998, corporate consuliin;^ contracts from their Six Sigma ti-aininy topped $I(H) million. They live in Scolisdale. Arizona.

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