The Consumer Protection Manual

Fülszöveg

THE CONSUMER PROTECTION MANUAL
THE CONSUMER PROTECTION MANUAL is the complete guide to your rights as a consumer. Included is information on:
• How to make sense of advertising claims
• What laws cover deceptive sales practices
• How to handle misrepresehtation
• What to do with unordered merchandise
• What the Uniform Commercial Code is and how it works
• What obligations buyers assume when they accept delivery of goods ' i'
• How to reject unsatisfactory merchandise
• How to write a cqrapiaint letter, j
Using specific examples, THE CONSUMER PROTECTION MANUAL discusses the many problems that can confront the consumer. It explains clearly the consumer protection laws and how to use them to your advantage. It includes scores of sample complaint letters covering every situation. THE CONSUMER PROTECTION MANUAL is your safeguard against consumer rip-offs.
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Fülszöveg

THE CONSUMER PROTECTION MANUAL
THE CONSUMER PROTECTION MANUAL is the complete guide to your rights as a consumer. Included is information on:
• How to make sense of advertising claims
• What laws cover deceptive sales practices
• How to handle misrepresehtation
• What to do with unordered merchandise
• What the Uniform Commercial Code is and how it works
• What obligations buyers assume when they accept delivery of goods ' i'
• How to reject unsatisfactory merchandise
• How to write a cqrapiaint letter, j
Using specific examples, THE CONSUMER PROTECTION MANUAL discusses the many problems that can confront the consumer. It explains clearly the consumer protection laws and how to use them to your advantage. It includes scores of sample complaint letters covering every situation. THE CONSUMER PROTECTION MANUAL is your safeguard against consumer rip-offs.
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THE CONSUMER PROTECTION MANUAL
Every year consumers must make thousands of purchasing decisions. Armed with shopping lists and credit cards and facing myriad products, each claiming to be the best, buyers find it nearly impossible to know, or to spend the time finding out, which products are really the best for their needs. As a result, consumers sometimes get stuck with inferior merchandise. What recourse do they have? What protections are available to them under federal and state laws? How can they use these laws to protect themselves?
THE CONSUMER PROTECTION MANUAL answers these and many other questions. It guides consumers through the labyrinth of the legal system, explains what obligations buyers assume when they purchase a product and what responsibilities they must be willing to take on if they want to protect themselves. It tells how courts and administrative agencies differ and outlines what areas of consumer protection each agency handles.
Federal laws covered include:
• Credit and financial laws
• Protection under warranty laws
• Regulation of deceptive trade practices
• Advertising and labeling laws.
(continued on back flap)
state laws covered include:
• The Uniform Commercial Code
• Retail installment sales and small-loan acts
• Deceptive sales practices acts
• Small-claims courts
THE CONSUMER PROTECTION MANUAL describes what safeguards are provided mider each law and identifies the government agency responsible for enforcing it. It shows how each agency can help the con-smner with individual complaints. It explains how to handle a billing error, offers sample complaint letters and tells how to write them and to whom to send them.
For anyone who has bought a lemon, been deceived by inflated advertising claims or been charged for something he or she didn't buy, THE CONSUMER PROTECTION MANUAL will be an invaluable aid.
ABOUT THE AUTHOR
Andrew Eiler was the director of legislation and research at the Michigan Consumers Council, Lansing, Michigan and legislative and consumer policy analyst for the United Auto Workers, Detroit, Michigan. He wrote Low Income Consumers: An Assessment of Correct Issues and Programs for the Consumers Union and was a contributor to The Nixon/Ford Years, published by Facts On File. He is currently a free-lance ' writer and consultant on consumer affairs. Vissza