Touchstones

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S J i jS
Touchstones:Ten New Ideas Revolutionizing Business provides businesspeople with an executive education for the year 2000.
The problem people in business have today is not too little information, but too much: books, magazines, articles, and seminars all purport to provide us with the latest in terms of knowledge. How can executives and business professionals — hard pressed for time — separate the wheat from the chaff.
William Band does it for you in Touchstones. Beneath all the new-age business jargon, new fangled "paradigms" and management systems, what are the core skills that distinguish the few winners from the scores of business losers? And how can you put these abilities to work ioryoul
Formerly a partner with The Coopers & Lybrand Consulting Group and leader of their Center for Excellence in Customer Satisfaction, and now as a Vice President of Rath & Strong, Inc., William Band has helped scores of businesses to meet the challenges of complex change and... Tovább

Fülszöveg

]

S J i jS
Touchstones:Ten New Ideas Revolutionizing Business provides businesspeople with an executive education for the year 2000.
The problem people in business have today is not too little information, but too much: books, magazines, articles, and seminars all purport to provide us with the latest in terms of knowledge. How can executives and business professionals — hard pressed for time — separate the wheat from the chaff.
William Band does it for you in Touchstones. Beneath all the new-age business jargon, new fangled "paradigms" and management systems, what are the core skills that distinguish the few winners from the scores of business losers? And how can you put these abilities to work ioryoul
Formerly a partner with The Coopers & Lybrand Consulting Group and leader of their Center for Excellence in Customer Satisfaction, and now as a Vice President of Rath & Strong, Inc., William Band has helped scores of businesses to meet the challenges of complex change and find success through customer-value driven solutions. Now, in Touchstones, he does the same for your company. Citing numerous real-world examples, he gets to the heart of what makes for success in today's tumultuous business world and reveals the ten proven organizational competencies that are the life blood of the high-performing, value-creating enterprise. And he describes how to apply these prescriptions quickly, effectively, and confidently in your organization. Through executive summaries and action plans, he shows you how to:
• Create competitive advantage through delivering superior value to customers
• Revamp business processes for dramatic performance improvement
• Orient your organization to thrive on rapid changes in the market
• Promote teamwork and a highly motivated work force
• Build alliances with suppliers and customers
• Use new policy deployment techniques to align all work activity to your business strategy
• Create a "learning organization" through benchmarking and creative-thinking techniques
• Acquire the essential leadership skills to manage organizational change
• Leverage the full potential of information technologies
• And much more
The challenges of today's marketplace are daunting, but as William Band makes abundantly clear, the patterns for success have begun to emerge. Now, Touchstones arms you with the cutting-edge strategies and techniques for reproducing those patterns in your organization.
About the author
WILLIAM A. BAND is a Vice President of Rath & Strong, Inc., the management consulting firm based in Lexington, Massachusetts. Formerly a partner with The Coopers & Lybrand Consulting Group where he led the firm's Center for Excellence in Customer Satisfaction, Mr. Band specializes in helping organizations facing complex change achieve success through developing customer value-creating strategies. He is also the author of the bestselling Wiley business book, Creating Value for Customers: Designing and Implementing a Total Corporate Strategy.
Cover Design: Howard Grossman
An executive education for tlie year 2000
Value-driven solutions for today's most complex business challenoes
"A clear and concise blueprint for creating a high-performing organization that continually focuses on customer value. Bill Band presents a compelling argument that successful enterprises will build competitive advantage by fostering innovation and creativity in their most important asset: people." —Robert J. Laggini
Vice President, Human Resources First Fidelity Bank Corporation
"Bill Band has clearly and succinctly identified the one issue that will drive success in the coming decade: bring true value to the customer. As Band points out, the only method to insure success is to be so close to the customer that the customer is brought into the fabric of the business. The organizational adjustments required to effect this change are not trivial, but the ability to change will shape the future. Bill Band drives his message home." —Allen D. Meisel, M.D.
Vice President, Customer Advocacy U.S. Pharmaceuticals Group Pfizer, Inc.
"Bill Band has captured a convincing portrait of enterprise-wide effectiveness and described the inescapable requirements for personal and corporate success. Touchstones is an impressive fusion of leading-edge thought and down-to-earth examples and advice."
—Dr. Douglas Snetsinger
Institute of Market Driven Quality Faculty of Management University of Toronto
"The key approaches to business success in turbulent times are here in one read and with proof they work. It's hard, hard work to deploy and execute these approaches and to get results, but there's no excuse for not knowing what's needed and what works if you read this book."
—J. C. Barry Goode
Director, Market Driven Quality IBM Canada Ltd. Vissza